Frequently Asked Questions

Everything you need to know about shopping with Kettle's Yard.

What are your delivery options and timeframes?

We offer standard and express shipping across the UK and internationally. Most UK orders are delivered within 3-5 working days, while international shipping times vary by destination.

Can I return an item if I change my mind?

Yes, we offer a 28-day return policy for most items. Products must be returned in their original, unused condition with all packaging intact to qualify for a full refund.

Are your products ethically sourced?

We pride ourselves on working with independent makers and sustainable suppliers. Many of our products are handcrafted or produced in small batches to ensure high quality and ethical standards.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.

Do you offer gift wrapping services?

Yes, we offer a premium gift wrapping service for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.